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Shipping & Returns

Postage and Handling

·         All domestic orders are shipped by Express Post for a flat rate of $11.

·         If you prefer your parcel to be sent by Registered Post, there is a flat rate of $15 and you will need to contact us directly before proceeding with your order.

·         More Than A Handful shall accept no liability for non-delivery of goods unless written notification of non-delivery is received within 10 days of the notified delivery date.

·         International Postage is available at the following costs

                New Zealand Insured Airmail: $20

                Rest of World Insured/Registered Airmail: $25

              International Postage may change according to the weight of your order. While we minimise
        packaging
and therefore unnecessary weight, you may need to be charged extra.
        You will be contacted should this be the case, prior to your package being sent.

Expected Delivery Times

·         In stock items will be dispatched within 3 days of processing your payment.

·         Special Orders are dependent on our suppliers and we will contact you with an expected delivery date prior to processing your order.

·     Delivery of items is subject to availability and More Than A Handful will not be liable for any loss, damage or inconvenience howsoever arising if the required merchandise is not delivered by the estimated date.

·         Should an item become unavailable or out of stock, we will contact you and endeavour to replace it with a suitable product of similar value.

·         If a delivery is urgent please contact us by phone to ensure we are able to meet your expectations.

Returns

If you are shopping online we assume it is because you are unable to take advantage of our in-store professional fitting service.

·         Size charts are a guide only, so if you have any queries about the product you are intending to purchase please contact us for further fitting advice before purchasing.

·         Goods considered to be faulty may be returned for exchange or refund.

·         Due to hygiene reasons, we cannot accept returns on briefs or g-strings, shapewear with gusset or bodysuits.

·         Items sold on Clearance are not refundable or returnable.

Returns will only be accepted if the goods are returned within 14 days of delivery, in the original condition, with original packaging and tags attached and a return form is attached. Please email us for a return form to be sent to you.